Refund & Returns Policy

Last updated: {date}

Overview

We want you to be satisfied with your purchase. Our refund and returns policy lasts 30 days from the date you receive your item. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be returned in its original packaging (including any accessories, manuals, and inserts, if applicable).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-returnable items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers)

• Newspapers or magazines

• Intimate or sanitary goods

• Hazardous materials or flammable liquids/gases

Additional non-returnable items:

• Gift cards

• Downloadable software products / digital products

• Some health and personal care items

If you are unsure whether your item is eligible, contact us at {email} before returning it.

Partial refunds (if applicable)

Only partial refunds may be granted in the following situations:

• Items with obvious signs of use

• Opened media or software (e.g., CD, DVD, VHS, video games, cassette tapes, vinyl records, software)

• Items not in original condition, damaged, or missing parts for reasons not due to our error

• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within {X} business days (processing times vary by bank/payment provider).

Late or missing refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take time before a refund is officially posted.

3. Contact your bank — there is often processing time before a refund appears.

If you’ve done all of the above and still have not received your refund, contact us at {email}.

Sale items

Only regular-priced items may be refunded. Sale items are non-refundable unless required by applicable law.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, email us at {email} and send your item to:

{Company Name}
{Physical Address}
{City, Postal Code}
{Country}

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or store credit will be issued.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the original purchaser, and they will be informed of the return.

Shipping returns

To return your product, mail it to:

{Company Name}
{Physical Address}
{City, Postal Code}
{Country}

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund (if applicable).

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

For higher-value items, we recommend using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.